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Cancellation And Refund
Before you return a Terra product, please take a moment to understand how our products are made. Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. The stones therefore may vary slightly. Natural stones & pearls are always different from each other.
All our products go through quality control before shipping.
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with.
4 STEPS TO MAKING A RETURN
- Please inform us within 3 days of receipt of order. You must email terraest.2021@gmil.com or leave us a WhatsApp message on +917032637474 to notify us.
- Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the Terra QC team to decide whether product is approved for return.
- Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product, we will arrange for a collection of the product.
- Once we receive the damaged / incorrect product, we shall dispatch the fresh / correct product
We are not responsible for any lost or damaged packages. We are not liable for any returns
that we were not notified about first.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
- Packages lost in transit.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect address format including any form of a PO Box address
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Incorrect or outdated delivery address.
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After 3 failed delivery attempts by our respective courier agent
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Package refused by recipient.
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Products returned in a used or damaged condition.
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Minor colour and design variation. All products are handmade and use natural stones so
there may be some variation from the photographs on our website.
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If the jewellery/apparel is not faulty or damaged.
Need help?
Contact us at terraest.2021@gmil.com for questions related to refunds and returns.